COVID19 UPDATE: Mountain Mechanical is a COVID Conscious Business.
Being COVID conscious means that we may ask you a few additional questions and ensure that everyone in your household is healthy prior to our arrival, as precautionary measures to ensure our crews stay safe. Our technicians may arrive at your residence with face-coverings and gloves, or you can request face-covering and gloves to be worn in your home.
As we continue to exercise social distancing, we will ask customers to respect our efforts in minimizing contact. Unfortunately, this means no handshakes, maintaining 6 feet distance when possible, and arranging payments directly with our office, over the phone, to avoid additional contact.
We care about our community and ask that you join us in helping to keep Alaska safe by being COVID conscious with us.
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COVID Update – no After Hours Services
Due to current circumstances with the COVID-19 virus, and our continued effort to keep our employees and our customers safe, we will not be offering any after-hours services. We are still scheduling appointments during regular business hours, for customers who are able to pass some screening questions. The technicians are all practicing social distancing, limiting time inside customers’ homes, and disinfecting things regularly.
We apologize for any inconvenience this may cause our valued customers. This is unfamiliar territory for everyone, and we are all managing things the best we can.
Stay safe, and if you need us, you can still call 907-344-0700 anytime, and we’ll get back to you when the office opens for the next business day.
We value all of our customers and greatly appreciate all of your patience and understanding!
We appreciate your patience while we continue to operate the business, for as long as possible, with the smallest amount of inconvenience to our valued customers.
The health and safety of our employees are of the utmost importance, and we will continue to provide service, as long as it is safe. We understand that many have been given 2 weeks off work, and it may be appealing to schedule service during that time off, but if you are sick, have recently traveled, or have family in your home, that has recently returned from traveling, please refrain from scheduling any non-emergent appointments, anywhere, until you have completed the quarantine period, without symptoms.
In order to help prevent the spread of the COVID-19 virus and to practice the social distancing standard, set by the CDC/WHO, our technicians may not shake your hand, may keep a safe distance, and/or request that you call in credit cards to the office. Please understand that we always strive to provide professional and polite service, but also need to practice safe measures when in your homes.
We have also instituted a mandatory quarantine for a few of our employees that have recently traveled, or have family members who have recently come home from traveling outside of Alaska. That being said, we are running short-staffed on technicians and office staff.
We will keep you up-to-date with any changes as we follow the federal, state, and local COVID-19 protocol. Thank you again for your patience and understanding! Check back for more COVID19 UPDATES.